My item hasn't arrived

1. Check the order in My SwiftSaves → Purchases: the seller adds tracking when they post it.
2. Allow the seller's dispatch time (shown on the order) plus normal delivery time (usually 1–3 working days for Royal Mail 1st/2nd Class).
3. Still nothing? Message the seller from the order page: most problems are solved this way.
4. If the seller doesn't help within 2 working days, contact us with your order number and we'll step in.

Use our order checker for an answer about your exact order: Check my order.